Refund Policy
Effective Date: July 28, 2025
Company: YIFAN Business Services LTD
Location: Oak Court House No.2, Patrice Lumumba Street, Airport Residential Area, Accra, Ghana
Email: yifanbusinessservicesltd@gmail.com
1. Overview
At YIFAN Business Services LTD, we strive to provide excellent travel services and client satisfaction. However, since we work with third-party providers (e.g., airlines, hotels, visa agencies), our refund policy is subject to their terms and conditions as well.
This policy outlines when and how clients may request a refund.
2. General Conditions for Refunds
Refunds are considered under the following conditions:
The service purchased (e.g. airline ticket, visa processing, hotel booking) is eligible for refund based on the supplier’s policy.
The client submits a valid refund request within the allowed time period.
Refund requests must include proof of purchase (receipt or invoice) and justification for the refund.
3. Non-Refundable Situations
The following services are non-refundable:
Flight tickets marked as non-refundable by the airline
Visa application fees once processing has begun
Hotel bookings made under “no refund” or “non-cancellable” terms
Travel insurance premiums after issuance
Service fees and administrative charges paid to YIFAN Business Services LTD
4. Partial Refunds
Partial refunds may be issued in the following scenarios:
The airline or service provider issues only a portion of the ticket value
A booking was canceled after the allowable free cancellation window
The client missed a deadline, but partial services can still be recovered
5. Processing Time
Refunds may take between 7 to 30 business days to process, depending on the provider.
Refunds will be made using the original payment method unless otherwise agreed.
6. Service Fees
YIFAN Business Services LTD may deduct administrative fees from the refund to cover costs incurred during the processing or cancellation of a service.
7. Refund Request Procedure
To request a refund, the client must:
Email yifanbusinessservicesltd@gmail.com with the subject: “Refund Request – [Your Name]”
Provide:
Full name
Date of purchase
Reason for refund
Supporting documents (e.g. ticket, receipt, booking confirmation)
Wait for our confirmation and further steps.
8. Disputes
If you are not satisfied with the outcome of your refund request, you may contact our customer care team. Any unresolved disputes will be handled under the laws of Ghana.
9. Contact Us
For questions regarding this Refund Policy, reach us at:
YIFAN Business Services LTD
📍 Oak Court House No.2, Patrice Lumumba Street, Airport Residential Area, Accra, Ghana
📧 yifanbusinessservicesltd@gmail.com
📞 +233-25714202 / +233-3033955728