Booking Policy

1. How Bookings Work

Flight bookings are made through our booking engine at yifan.amadeusonlinesuite.com, powered by Amadeus. Hotel reservations and visa assistance are arranged directly with our team by phone, WhatsApp, or email. No bookings are taken on this website (yifanbusinessgh.com).

When you submit a booking request to our team, we review availability and confirm pricing with the relevant airline, hotel, or service provider. Your booking is only considered confirmed once payment has been received and a confirmation has been issued to you in writing.

We act as an intermediary between you and the service provider. All bookings are subject to the terms and conditions of the respective airline, hotel, or third-party provider in addition to this policy.

2. Payment

• All bookings must be paid for in full (or as a confirmed deposit where applicable) before confirmation is issued.
• We accept payments via mobile money, bank transfer, or other approved payment methods.
• Prices quoted are subject to change until payment is received and confirmed. Fares and rates are not guaranteed until full payment is made.
• All applicable taxes, fees, and service charges will be communicated before payment is collected.

3. Accuracy of Information

You are responsible for ensuring all personal details provided at the time of booking are accurate and complete. This includes:

• Full name exactly as it appears on your passport or travel ID
• Valid passport number and expiry date (must be valid for at least 6 months beyond your travel date)
• Date of birth and nationality
• Contact email and phone number

Yifan Business Services LTD is not liable for any loss, denied boarding, or additional costs resulting from incorrect information provided by the client.

4. Changes to Bookings

If you need to make changes to an existing booking (e.g., name correction, date change, route change), please contact us as soon as possible. Changes are subject to:

• Availability with the airline or service provider
• Any fare difference between the original and new booking
• An administrative fee charged by Yifan Business Services LTD
• The change policy of the specific airline or provider

Some tickets are non-changeable. We will advise you of this at the time of booking.

5. Cancellations

Cancellation policies vary depending on the airline, hotel, or service provider. Before cancelling any booking, please review the specific conditions that apply to your ticket or reservation.

• Some fares and bookings are fully non-refundable once issued.
• Cancellations made within the free cancellation window (where applicable) may be fully refunded minus any service fees.
• Cancellations outside the free window may attract penalties from the provider in addition to our administrative fee.
• Refunds, where applicable, follow the timeline outlined in our Refund Policy (7–30 business days).

6. Travel Documents and Visa Responsibility

It is your responsibility to ensure all travel documents are valid and in order prior to travel. This includes:

• A passport valid for at least 6 months beyond your travel date with sufficient blank pages
• Any visas or entry permits required by your destination country
• Vaccination or health certificates where required
• Any transit visas required for layover countries

Yifan Business Services LTD is not responsible for any costs, losses, or denied entry arising from missing, expired, or invalid travel documents.

7. Special Requests

Special requests such as meal preferences (e.g., vegetarian), frequent flyer numbers, seat preferences, or wheelchair assistance should be communicated to us at the time of booking. While we will do our best to pass these on to the provider, we cannot guarantee that all special requests will be accommodated.

8. Flight and Service Disruptions

Yifan Business Services LTD is not responsible for flight delays, cancellations, rescheduling, or any disruption caused by the airline, hotel, or third-party provider. In the event of a disruption:

• We will assist you in exploring available options with the provider.
• Any rebooking or compensation is subject to the provider's own policies.
• We are not liable for any consequential costs such as missed connections, accommodation, or transport.

9. Passenger Age Classification

For ticketing purposes, passengers are classified as follows:

• Infant: under 2 years of age
• Child: 2 to 11 years of age
• Adult: 12 years of age and above

Please ensure the correct age category is declared at the time of booking, as this affects pricing and ticketing.

10. Governing Law

This Booking Policy is governed by the laws of the Republic of Ghana. Any disputes arising from bookings made through Yifan Business Services LTD will be handled in accordance with Ghanaian law.

11. Contact Us

YIFAN Business Services LTD, Oak Court House No.2, Patrice Lumumba Street, Airport Residential Area, Accra, Ghana.

Email: yifanbusinessservicesltd@gmail.com

Phone: +233 25 714 0202 / +233 30 395 5728